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Patient Survey 2014-2015 Results

TOTAL RESPONSES: 80

 

1. Satisfaction with the time/day for your appointment

Very Good    22     27%     
Good 35 44%
Fair 11 14%
Poor12 15%
N/A                                0  0%
 

2. Opportunity of speaking to a Doctor/Nurse on the telephone

Very Good 9      11% 
Good20 25% 
Fair25 31% 
Poor8%
N/A 18 23%
Did not answer question  2% 
 

3. The opportunity to be seen urgently when clinically necessary

Very Good 5      6% 
Good 31 39% 
Fair 24 30% 
Poor 10 12.5% 
N/A                               10    12.5% 
 

4. Respect shown for privacy and confidentiality

Very Good 34 43% 
Good38 48% 
Fair7% 
Poor                              2      2% 
 

5. Information provided by the practice about it's services

Very Good 14 17% 
Good 42     53% 
Fair 20 25% 
Poor 4% 
Did not answer question  1% 
 

6. The opportunity for making compliments or complaints to the practice

Very Good 8% 
Good24 30%
Fair 16 20% 
Poor 6% 
N/A 26 33% 
Don't Know 2% 
Did not answer question   1      1% 
 

7. How would you rate the greeting that you received from the receptionist?

Very Good 22 28% 
Good3848% 
Fair 911% 
Poor 45% 
Used the auto booking-in 56% 
Did not answer question 2      2% 
 

8. When you visit the surgery do you feel that you are treated with dignity and respect?

Yes 65 81% 
No 11% 
Sometimes 3% 
Did not answer question   4      5% 
 

9. How do you normally book appointments to see a Doctor or Nurse? 

In Person 8% 
By Phone 73 91% 
Online 0% 
Did not answer question   1      1% 
 

10. How clean is the practise?

Very Clean 24 30% 
Fairly Clean 4354% 
Not Very Clean 12 15% 
Not At All Clean 0% 
Did not answer question 1       1% 
 

11. Did you know you can now request for your prescription to go electronically to a chemist of your choice?

Yes 56 70% 
No 21 26%
N/A 1% 
Did not answer question   2      3% 
 

12. Would you like to see more health promotion information on display?

Yes 46 58% 
No 30 37%
Did not answer question   4      5% 

 

Other Comments

"I have always found that everyone here at Peter Street Surgery have been most helpful at all times."

"Have had difficulty getting appointments in the past but appreciate the support and clinical care I have received."

"Chairs are nice and clean."

"For me this practice provides all the services I need."

"There's always room for improvement, but on the whole, in my opinion, Peter Street Surgery is the best doctors surgery in the town."

"The opportunity to contact the surgery by email would be really useful, for routine-type queries."

 

Personal information of those who responded to the questionnaire

Gender

Female 57 72% 
Male 21    26% 
Declined to answer question   2% 
 

Age

 Female Male 
Under 25                               
26-59 36 
60+ 15 11 

 3 patients declined to answer the question 

 

2014/15 Patient Participation Enhanced Service – Reporting



 
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