If you would like to speak to a receptionist privately, please ask at reception.
All patient notes are treated with the strictest confidentiality and we comply with the Data Protection Act 1998. Our staff are very aware of this. We do ask details of visits and emergencies to be disclosed to our staff in order to ensure appropriate use of resources. You have the right to see the records kept about you. Please ask at reception if you have any questions about this.
Members of the Primary Care Agency and qualified teams from local health bodies and the Care Quality Commission come into the practice from time to time to carry out inspections and audits. This is to check that the Practice is offering a robust service that meets all contractual obligations. The practice undergoes regular verification and revalidation checks and some medical records will be inspected at random to facilitate this. If you would rather your notes are not included in this process please inform your doctor.
The policy of confidentiality extends to our younger patients consulting on their own (the basis of this policy is defined in law). Any matter discussed by a younger patient during a consultation will not be disclosed to a third party. We believe that most of our younger patients are competent enough to make an informed choice on their own and we would usually encourage them to discuss matters with their parents. In very rare circumstances if the young person is considered to be at risk, it may be necessary to disclose information to an appropriate third party.
The doctors and staff are interested to know what you think of the services we offer.
There may be times when you wish to comment about our work or make a suggestion; you may also wish to make a complaint. In these cases please write to the Practice Manager.
For a copy of our Complaints Policy please click here:Complaints Procedure.doc
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman. Tel: 0345 015 4033 Email: email@example.com Write: Millbank Tower, Millbank, London SW1P 4QP.
Peter Street Surgery operates a Zero Tolerance with regard to violence and abuse and has the right to remove violent patients from the list with immediate effect in order to safeguard Practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person's safety. In this situation we will notify the patient in writing of their removal from the Practice list and record in the patient's medical records the fact of the removal and the circumstances leading to it.
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records, Such requests should be made in writing and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
The new General Data Protection Regulation affects any organisation that collects and keeps data about their customers or in our case, patients. We value the confidentiality of our patients and want to be clear about the data we collect, how we use it and your rights to control that information. The GDPR is a set of laws passed in the European Union and which come into effect from 25.5.18. At that date, we have to have an action plan in place to ensure we are working towards meeting all of these standards. We already do a lot of work involving Information Governance due to the nature of the information we keep about our patients so a lot of this is just building on what we have in place already.
If you would like to know anything about how we collect, keep and share your data, we will be happy to provide you with more information. Please keep an eye on our website and in reception where the updated privacy notices will be available to view.
To view our Privacy Notice, please click here:PETER STREET SURGERY-PRACTICE PRIVACY NOTICE
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
To provide high quality compassionate care for our patients and, by working in partnership with them, to make the best use of our health resources.
TO ACHIEVE THIS WE WILL
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