Annex D: Standard Reporting Template

 

Kent and Medway Area Team

2014/15 Patient Participation Enhanced Service Reporting Template

 

Practice Name: PETER STREET SURGERY

 

Practice Code: G82128

 

Signed on behalf of practice: Sue Thatcher Date: 24/03/15

 

Signed on behalf of PPG: J Landsdell Smith Date: 24/03/15

 

1.                  Prerequisite of Enhanced Service Develop/Maintain a Patient Participation Group (PPG)

 

 

Does the Practice have a PPG? YES

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) Face to Face, Email

 

 

Number of members of PPG: 8

 

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

3260

3490

PRG

2

6

 

 

 

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

1,193

444

680

696

806

728

569

474

PRG

0

0

0

0

1

2

1

4

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

 

 

 

 

 

 

 

 

PRG

8

 

 

 

 

 

 

 

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

 

 

 

 

 

 

 

 

 

 

PRG

 

 

 

 

 

 

 

 

 

 

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

 

 

 

 

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG?
e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community?NO

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

 

 

 

 

 

2.                  Review of patient feedback

 

 

Outline the sources of feedback that were reviewed during the year:

 

Friends & Family Cards, Compliments & Complaints (Written & Verbal), Suggestion Box, Discussed at Practice Meetings and PPG

 

 

 

 

 

How frequently were these reviewed with the PRG?

Quarterly

 

 


 

3.                  Action plan priority areas and implementation

 

Priority area 1

 

Description of priority area: Health Promotion Services

 

 

 

 

 

What actions were taken to address the priority?

 

Promote the services provided by the Practice, including the Triage Nurse. Advertise services on website, posters and word of mouth

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

A better all round service for our patients & carers.

 

 

 

 

 

 


 

Priority area 2

 

Description of priority area: Website to be kept updated

 

 

 

 

 

What actions were taken to address the priority?

 

A member of staff to be appointed to keep website current.

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Patients are kept up to date and are aware of the services provided, changes to the Practice including staff and Doctors.

 

 

 

 

 

 

 


 

Priority area 3

 

Description of priority area: Practice Leaflet

 

 

 

 

 

What actions were taken to address the priority?

 

A member of staff to be appointed to publish the Practice Leaflet annually and to amend as appropriate

 

 

 

 

 

 

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Better promotion of Practice, making patients aware of current services, staff and Doctors.

 

 

 

 

 

 

 

 

 

 

 

 

Progress on previous years

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

The on line services has enabled patients to be able to make their appointments on line rather than having to ring the surgery, especially at busy times.

The introduction of the extended hours had a positive effect, allowing patients who found it difficult to come to the surgery in the core hours the option of being seen by either a doctor or HCA after work.

The introduction of the triage nurse, has helped the appointment system, freeing up slots for patients who genuinely needed to be seen by a GP.

 

 


4.                  PPG Sign Off

 

 

Report signed off by PPG: YES/NO

 

Date of sign off:

 

 

 

How has the practice engaged with the PPG:

 

How has the practice made efforts to engage with seldom heard groups in the practice population?

Has the practice received patient and carer feedback from a variety of sources?

Was the PPG involved in the agreement of priority areas and the resulting action plan?

How has the service offered to patients and carers improved as a result of the implementation of the action plan?

Do you have any other comments about the PPG or practice in relation to this area of work?