Patient Survey 2013-2014 Results

How are we doing?

TOTAL RESPONSES: 166

A. Booking your appointment: how do you rate each of the following?

 

Poor

Fair

Good

Excellent

No Answer

Making the appointment

 

 

 

 

 

1. Ease of making an appointment by phone

40 

52

43 

16 

2

2. Appointment available within a reasonable amount of time

26 

58 

47 

21 

1

3. The courtesy of the person who took your call

4

24 

59

61

5

At reception

 

 

 

 

 

4. The efficiency of the check in process

5 

13

68 

65

2

5. Waiting time in the reception area

33

51 

53 

12 

4

6. Keeping you informed if your appointment time was delayed

70 

32 

34

8 

9 

7. The friendliness of the receptionist

5

18 

55 

69 

6

B. Your Visit

1. Willingness to listen carefully to you

 

Poor

 

Fair

 

Good

 

Excellent

 

No answer

GP

418

76

48

Nurse/HCA (Health Care Assistant)

845

48 

51 

2. Taking time to answer your questions

Poor

Fair

Good

Excellent

No Answer

GP

21

76

46

6

Nurse/HCA

1

12

49

48

43

3. Amount of time spent with you

Poor

Fair

Good

Excellent

No Answer

GP

3

36

64

43

7

Nurse/HCA

1

15

56

41

40 

4. Explaining things in a way you can understand

Poor

Fair

Good

Excellent

No Answer

GP

8

23

74

42

6

Nurse/HCA

1

11

56    

46

39

5. Advice given on ways to stay healthy

Poor

Fair

Good

Excellent

No Answer

GP

11

36

64

23

19

Nurse/HCA

3

22

58

25

45

6. Putting you at ease during physical consultations

Poor

Fair

Good

Excellent

No Answer

GP

5

27

58

45

18 

Nurse/HCA

2

12

45

50

44

7. If you have had experience of telephone consultations, how would you rate them?

Poor

Fair

Good

Excellent

No Answer

GP

2

16

26

23

86

Nurse

1

11

24

14

103

 

C. Your Prescription:

1. How efficient do you find the current prescriptions system?

Poor

Fair

Good

Excellent

No Answer

 

7

27

71

34

14

 

 

 

2. Are you aware that you can order your medication online?

Yes

No

No Answer

 

 

1   103

41

10

 

3a. Do you use the online service?

Yes

No

N/A or No answer

 

 

      31

109

13

 

3b. If you answered yes to 3a, do you find the online service useful?                                                                                          

Yes

No

N/A or No answer

 

 

 

3

135

 

4. Do you find it easy to renew your repeat medication?

Yes

No

No Answer or n/a

 

 

1 103

25

22

 

 

D. Your Overall Satisfaction:

 

 

Poor

Fair

Good

Excellent

No Answer

1. How would you rate your overall satisfaction with our practice?

15

39

69 

18

12

2. The quality of your medical care

7

31

74

28

13

3. The overall rating of care from your:

 

 

 

 

 

GP

7

23

68

42

13 

Nurse

2

10

50

48

43

E. Personal Information        

 

 

Male

Female

 

 

 

 

 

GENDER

30

87

 

 

 

 

 

AGE

0-15

16-24

24-35

36-50

50-65

65+

 

 

0

14

24

27

28

35

 

LENGTH OF TIME

New

5+Years 

10+ Years 

15+ Years

  

 

 

22

18

7

71

  

 

 

 

Ethnic Group

White

118

 

Black or Black British

1

 

Asian or Asian British

2

 

Mixed

0

 

Chinese

0

 

Other Ethnic Group

2

 

  

 



 
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